Has the cup been disinfected? Has the sink and toilet been mixed with towel? Are the sheets clean? These are the most concerned issues for business travelers when they stay in hotels. The reporter learned that Shanghai hotel industry is trying to introduce Internet technology to achieve traceability of hotel supplies cleaning status.

Lin Qiping, general manager of Shanghai New World Holiday Inn management company, showed how to use chip technology to build an "intelligent management system of hotel Internet of things" one by one at the guest room scene of Wugong Hotel, where the health traceability management system was adopted, so as to realize the management of linen (including bed sheet, quilt cover, pillow case, face towel, bath towel, bathrobe, table cloth, mouth cloth, chair cover, etc.), cups, clothes, etc Toilet cleaning, cleaning, disinfection, replacement and other processes of tracking, monitoring and traceability management of the whole operation process.

RFID chip is installed on the bottom of the cup in the hotel room, and it is connected with the cup disinfection machine in this layer. When the room service personnel put the cup in the room, scan the code to locate the cup; If the cup leaves the room again, it will be automatically defined by the system as needing to be cleaned and disinfected again and put into the disinfection machine; The above process information is synchronously transmitted to the management background.

As for the special use of dishcloths, each dishcloth in the guest room is classified, equipped with RFID chips, and paired with sensors near the corresponding cleaning area. When the cleaner wipes the toilet with a special toilet cloth, the system will give an alarm immediately if it is used to wipe the basin or other areas, and send the relevant warning information to the management background synchronously.

A similar RFID chip is also embedded in the hotel bed products to track whether the bed sheets of the guest room are cleaned directly after the last guest leaves the hotel and leave a cleaning record.

According to Shi Xiaowei, the person in charge of Shanghai Suqu Information Technology Co., Ltd., who is responsible for the research and development of the health traceability management system project, the key to realize the traceability of the cleaning conditions of cloth, bedding, cups, etc., lies in the "correspondence between objects", and the system has applied for relevant patents“ The application of Internet of things technology will help to solve the hotel health problems that people are generally concerned about. "

Residents can also use their own check-in certificate to scan the small program on the guest room table to guide the QR code, and query the electronic tracks of linen washing time such as bed sheets, cup disinfection time, guest room cleaning time, etc“ This will allow guests to rest assured of using these guest supplies, they live in a safe and hygienic room Lin Qiping said.

The reporter learned that two months after the pilot launch of health and safety guest rooms, Wugong Hotel received the attention and praise of guests. Hotel management system data shows that 97% of the guests pay attention to the small program and scan the code to check the cleanliness of hotel supplies.

Shanghai industry analysis, hotel intelligent development, need new technical support, and the core is people-oriented management thinking.

On the one hand, the key to the smooth operation of the above traceability system is "one customer one exchange". In the usual operation of some hotels, if the previous hotel guest does not use the cup or bedding before leaving the hotel, the service staff may not change the relevant supplies; However, in the working environment of the system, all the products with chips need to be cleaned again after the former resident leaves the store.

"It does increase the workload of hotel service staff and increase the corresponding costs, but it can make the guests feel more at ease." However, Liu Zhiqin, a consultant for the development of the intelligent system, said that the rooms that have been included in the retrospective management are very popular among the guests. The price of the rooms is 200 yuan higher than that of ordinary rooms. Some guests are willing to stay, and the occupancy rate has increased by 8 percentage points. In addition, the loss of linen in hotels has also been curbed.

On the other hand, in the past repeatedly exposed cases of hotel hygiene chaos, the hotel service personnel need to clean too many rooms every day is also a real problem“ All the data storage needs to be scanned and entered by cleaning aunts with handheld devices. The promotion of the whole traceability system needs to be consistent with the daily work flow of hotel service personnel. " Shi Xiaowei said that with the launch of handheld device scanning, the opinions of front-line staff were consulted, and eventually the cleaning staff could complete the scanning and entry process of these traceable products in five minutes, and update the status in the background management system.

The person in charge of Wugong Hotel told reporters that since the implementation of the intelligent traceability system, the cleaning staff have been able to accept this time increment, and also believe that "although it will be hard, it is also something that should be done."